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MS Windows Technical Support Information
Search Microsoft's support site if you have questions regarding their products. We provide no "free" support to their products. Contact us regarding fee based Microsoft solution services...

Policy Directory...

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QuickTel's goals are to protect network resources, preserve the privacy and security of QuickTel and our customers' networks, and maximize the convenience of QuickTel and the Internet.

explanation
The provisions of these Policies are intended as guidelines and are not meant to be exhaustive. 

Generally, conduct that violates law, regulation, or the accepted standards of the Internet community, whether or not expressly mentioned in this Policy, is prohibited. QuickTel reserves the right at all times to prohibit activities that damage its commercial reputation and goodwill. We dislike disclaimers as much as you do, but without them this service would not be possible. 

This information applies to members and online visitors. Members who do not honor this information may be terminated without notice. Cancellation requests must be in writing (e-mail is acceptable, but only to info@quicktel.com (we are not responsible for lost or misdirected e-mail cancellation notices)). Please include your name, telephone number, username and disconnection date (today, tomorrow, etc). If you have a problem with anything listed on the site e-mail webmaster@quicktel.com or refrain from using the site. These policies comply to all Federal, State, Local and FCC laws for legal use of the Internet. 

Policy Directory 

• Terms of Service (TOS) (Acceptable Use Policy (AUP), User Agreement (UA), Disclaimer, etc.) REVISED: May 27, 2003.
  
  

• Net Abuse Policy
  
  

• Privacy Policy

Quick Notes:

Service Termination - As per your "signed" agreement or through continued use of the service you are in agreement to QuickTel's Terms of Service (TOS) policy, which require "all" service cancellations to be in written notice (e-mail is acceptable, but only to info@quicktel.com (we are not responsible for lost or misdirected e-mail cancellation notices)). If the service is no longer in use or if you're moving you must provide written notice. Please understand we don't know your daily activities or your life schedule and need to be informed of any changes regarding your account. Generally, we will continue billing you as would your telephone company, cable company or any other company that provides you with a subscription service. You may deliver a notice to us by mail, hand, or fax to 509-882-4101. Any problems with you regarding our Terms of Service (TOS) policy may result in refusal of service in the future. Policies are in place to ensure quality and integrity of the network or are legal specific laws that residents must obey when using the internet. This policy is enforced because (1) It's proof that you did cancel your service so that we don't continue to bill you. (2) It's a policy that all members who use the service are bound by. (3) These policies have been tried and tested in court and have held up as drafted because of server log files, your agreement to our terms of service, and service specific laws governing internet usage .  If you don't plan on paying for our service don't signup or cancel within the royalty free cancellation period. We provide you a number of cancellation options and have been good about carrying our customers who owe us money month after month but that's no longer an option. Your account must be prepaid and remain in good standing or you risk being suspended. If you fail to keep your account current the account will be disconnected. If you decide to reinstate your account it will charged a $10 reconnect fee plus any past due charges must be paid in full. The reconnection fee of $10 is applied to all returning accounts. All cancellation notices must be received within five (5) days following the actual due date. The sixth (6th) day will cost you another month. We do not prorate Internet access it is provided to you in its unmetered format. No exceptions.

Harassment - Threats - Obscenity - . Any form of abuse, harassment, threats, or obscenity will not be tolerated. We reserve the right to refuse service to anyone.

Computer Problems
Most computer hardware or software problems are the responsibility of the end user. QuickTel is in no way liable for any software on or any hardware inside the machine or your operating problems. If your software is unaligned or your hardware has conflicts this may result in serious internet connection problems or even worst serious computer problems. We have assisted in thousands of requests involving our connections, computer systems and  other various problems and we know what we support and how far we will go in our free support. All other questions, problems, or conflicts are fee based service requests and we will not be dictated by our customers. For example, your computer won't turn on, your mouse isn't responding, your video is fuzzy, etc are indeed "fee" based service requests for which QuickTel has no responsibility. Ask yourself these questions before calling our support:

1. Did you purchase your software or hardware from QuickTel? If not, please contact your point of purchase, the manufacturer, or search the many support sites available on the Internet. If yes, you may be covered under our limited thirty-day technical support offering or your one (1) year warranty. All claims must be brought to our attention and require a receipt. No exceptions. 
   
   

2. Is your Internet problem because of your modem? For example, if your modem is not responding means your problem is clearly a modem problem and not an internet problem and such a problem is not serviced for free by QuickTel Technical Services. If your problem has to do with any device on your computer it's your responsibility and not the responsibility of QuickTel. We maintain your dialup and e-mail connections and not the equipment or software required to use such services. 

Questions that don't relate to offered free member support services will be denied the support they require. You may schedule an appointment to have the problem diagnosed and solved for you by our technical service center for a fee. We would love to offer you totally "free" unconditional technical support but this type of support cannot be absorbed by any technology company. It's just not possible to provide 1 on 1 support to every conflict, error, or problem out there by offering free technicians. Such calls require extensive time and experience from you. Free + Free = $0 income. Sorry no exceptions. 

Connection Problems
QuickTel Internet Service dial-up (PPP) connections are provided "as-is" without warranty or refund of any kind. Internet connections can become unstable because of many factors including but not limited to telephone lines, the phone company, internet traffic, intranet traffic, server delays, equipment malfunctions, reboots, erroneous software and/or operator error can combine with many other factors, which can greatly influence your internet connection stability and transfer rates.

Only You Know When You Have Problems
QuickTel doesn't know when you're experiencing connection problems because 99.9% of time we are online. If your connection and computer are setup as intended, you should be able to access QuickTel 365 days a year. The only condition to this rule would be if QuickTel happened to be offline because of some unforeseen major network outage or equipment failure resulting in loss of outside connectivity. However, this still does not limit your access to QuickTel's homepage or any e-mail that resided on a QuickTel server prior to the outage. Therefore, you can assume if you're unable to connect and view QuickTel's homepage the problem more than likely is with your software or computer system itself and not with QuickTel's service. 

The only way we can help or provide direction to your particular problem is to contact our technical support line. When calling, please inform the receptionist of your member username, telephone number, particular problem (dial-up problem, can't stay connected, or e-mail problem) because anything outside of basic internet setup support like any and all hardware and software questions (fee based services) will be declined access to a technical support agent. Non-members must pay for all support.